Case Manager

Commercial Lending Case Manager
Our client is a  large, independent business-to-business finance broker specialising in a diverse range of commercial finance products including commercial mortgages, asset finance, company buyouts, refinance deals, and more. With a strong reputation for delivering tailored financial solutions, and high customer service levels, we pride ourselves on providing an exceptional client experience and fostering a dynamic, collaborative work environment.
Based in corporate offices on the outskirts of Manchester.
What you can expect:

• A competitive salary of £35,000 - £40,000, depending on experience.
• Discretionary performance-related bonus.
• 24 days holiday, plus bank holidays.
• Free on-site car parking.
• Enhanced maternity leave.
• Enhanced paternity leave.
• Sick pay.
• Modern, vibrant offices that provide an excellent working environment.
• Clear pathways for career development and progression.

We are seeking an experienced Commercial Lending Case Manager to join our growing team. In this pivotal role, you will manage and process lending cases, acting as a key point of contact for customers and professional introducers. Your expertise in banking or lending, particularly in case processing or case management, will be essential in delivering successful outcomes.
Key Responsibilities:
 

• Managing a portfolio of lending cases from initial enquiry to completion.
• Acting as the primary point of contact for customers and professional introducers, maintaining regular communication and providing updates throughout the process.
• Building and managing strong relationships with all stakeholders to ensure a high level of customer service and satisfaction.
• Liaising with lenders, solicitors, and other parties to facilitate the smooth progression of cases.
• Preparing and reviewing documentation, including debentures, deeds of parity, and title deeds.
• Conducting due diligence and ensuring compliance with lending criteria and regulations.
• Providing relationship management support, resolving queries promptly, and proactively identifying opportunities to enhance the client experience.
• Identifying opportunities for process improvements and contributing to team success.

What you need:

• Proven experience in banking, lending, or commercial finance within a case processing or case management role.
• Familiarity with debentures, deeds of priority, and title deeds (highly advantageous).
• Strong organisational skills with the ability to manage multiple cases simultaneously.
• Exceptional communication and interpersonal skills, with a customer-focused approach.
• Demonstrated ability to deliver high-level customer service and build lasting professional relationships.
• A proactive mindset and keen attention to detail.

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.