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Customer Service Executive

IW-526
  • £25000 to £26000 Per: annum + Benefits: Excellent Benefits!
  • Stirling, Scotland,
  • Permanent
We are recruiting for a Customer Service Executive to join a well established manufacturer supplying the commercial catering industry based in Stirling. This is a permanent position working Monday to Friday 9am-5pm/ 8.30am-4.30pm (37 hours per week) offering a salary up to £26,000 per annum plus excellent benefits!

As Customer Service Executive reporting into the Customer Service Manager you will be part of a team of 5 in total providing a complete account management service, from enquiry through to dispatch and after sales service working hand in hand with our external sales team. Your main duties will include:

  • Answering calls and queries accurately and consistently from customers within your specified accounts
  • Build and maintain a solid relationship with your customers remaining polite, diligent, positive and professional at all times demonstrating knowledge and building customer confidence.
  • Ensure accuracy of all customer details and all communication is correctly recorded on computer system.
  • Offer guidance and assistance/rectification to matters raised and to understand the scope of problems.
  • Manage customer expectations through clearly explaining the situation, next steps and potential outcomes.
  • Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to your line manager.
  • Contribute to improving the business, protecting, and enhancing the reputation of the company, by putting forward new ideas and, when requested to do so, implementing change.
  • Coordinate, plan and execute distribution operations.
  • Work with logistic partners to coordinate booking slots, pick-ups and delivery activities.

We are really keen to hear from applicants with the following skills and experience:

  • Previous experience within a telephone based Customer Service role ideally from within manufacturing, logistics or production
  • Confidence to communicate and build strong relationships with customers
  • Ability to work within a fast paced and targeted environment
  • Good IT skills including Excel, and any knowledge of Salesforce or SysPro would be advantageous
  • Your own transport is required due to the location of the site

Benefits:

  • 34 days annual leave
  • Cycle to Work Scheme
  • Benefits Portal with retail discounts
  • Pension Scheme
  • Life Assurance
  • Free Secure Onsite Parking
  • Career Development Opportunities

Please apply today or call us to discuss this Customer Service Executive role in more detail!

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
Imogen Wilson National Recruitment Centre Manager 0117 906 5808

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